Zipcar Wins Award for Putting Customers at the Center of its Business Universe2008 Copernican Award Acknowledges Excellence in Customer Experience
BOSTON, April 18 /PRNewswire/ -- Zipcar (Zipcar.com), the world's largest provider of cars on demand by the hour or day, announced today that it received a 2008 Copernican Award from Creative Good, a New York-based customer experience consultancy. The Copernican Awards recognize top companies and organizations that exemplify putting the customer first. Zipcar accepted the award in the small business category at a gala event held at the Rainbow Room in New York City alongside Zappos, winner in the medium-sized business category, and Apple, winner in the large business category. Past winners have included Netflix, Whole Foods, Google, and TiVo, among other industry leading brands. As a membership based service, Zipcar has built a community of 200,000 like-minded users that it lovingly refers to as Zipsters. Zipcar chairman and CEO Scott Griffith, says this award underscores the company's dedication to serving its membership community. "At Zipcar, our members truly drive the product and experience. We are proud to be recognized with this award and stand side-by-side with other world-class companies in our commitment to putting customers first." Copernican Award winners are selected by the members of Creative Good's Councils (creativegood.com) which comprises more than 350 executives in marketing, product management, and customer experience across a range of industries. A recent poll of Zipcar members revealed more than 98% believe the service is easy to use, with 94% agreeing that if they have a concern, the company will help them resolve it. About Zipcar Zipcar is the world's leading car sharing service with more than 200,000 members and 5,000 vehicles in urban areas and college campuses throughout 25 North American states and provinces as well as in London, England. As a leader in urban transportation, Zipcar offers more than 25 makes and models of self-service vehicles by the hour or day to savvy city residents and businesses looking for an alternative to the high costs and hassles of owning a car in the city. In November 2007, Zipcar announced a merger with Washington D.C. based Flexcar, immediately expanding operations to more than 50 cities, and enabling future growth into new markets across the United States, Canada, and Europe. For more information, visit www.Zipcar.com.
Media Contact:
Lesley Weiner
CooperKatz & Co.
917-595-3034
lweiner@cooperkatz.com
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